Privacy Policy
This Privacy Policy explains how Ravelle Time collects, uses, stores, shares, and protects your personal information when you visit our website, browse our products, place an order, contact us, subscribe to marketing communications, or interact with our services.
By using our website or placing an order, you agree to the collection and use of personal information as described in this Privacy Policy.
1. Who We Are
This website is operated under the trading name Ravelle Time.
Ravelle Time is an online retail brand offering watches and accessories to customers in eligible international markets where our website, checkout, payment, and shipping services are available.
For privacy-related questions or requests, you can contact us at:
Email: support@ravelletime.com
2. Information We Collect
We may collect personal information that you provide directly to us, including your name, email address, phone number, billing address, shipping address, order details, payment-related information, customer service messages, and information related to returns, refunds, exchanges, or warranty claims.
We may also collect information automatically when you use our website, including your IP address, device type, browser type, operating system, pages viewed, referring website, date and time of visit, cart activity, and information collected through cookies, pixels, tags, and similar technologies.
3. Payment Information
Payments are processed through secure third-party payment providers.
We do not store your full payment card details on our servers.
Your payment information may be processed by payment providers, checkout providers, fraud prevention tools, and other services necessary to complete and protect your transaction.
4. How We Use Your Information
We use your personal information to process orders, confirm payments, deliver products, send order updates, provide tracking information, respond to customer enquiries, process returns and refunds, handle exchanges and warranty claims, prevent fraud, protect our website, improve our customer experience, and comply with legal, tax, accounting, and regulatory obligations.
We may also use your information to send marketing emails, special offers, product updates, or brand communications where permitted by law or where you have given consent.
5. Legal Bases for Processing
Where privacy laws such as the UK GDPR or EU GDPR apply, we process personal information based on one or more legal grounds.
These may include performance of a contract, such as processing and delivering your order; legal obligations, such as tax, accounting, consumer protection, or fraud prevention requirements; legitimate interests, such as operating our business, improving our website, preventing fraud, and responding to customer enquiries; and consent, such as for certain marketing communications or non-essential cookies where required.
6. Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, and similar technologies to operate the website, remember your preferences, analyse traffic, improve performance, support customer service, measure marketing performance, and deliver relevant advertising.
Depending on your location, you may have the right to accept, reject, or manage certain cookies.
You can also adjust your browser settings to block or delete cookies. However, some parts of the website may not function properly if cookies are disabled.
7. Marketing Communications
If you subscribe to our marketing communications, we may send you promotional emails, offers, product updates, or brand news.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at:
Email: support@ravelletime.com
Even if you unsubscribe from marketing communications, we may still send you necessary transactional or service-related messages, such as order confirmations, shipping updates, return updates, or customer support messages.
8. How We Share Your Information
We may share your personal information with trusted third parties who help us operate our business and provide our services.
These may include e-commerce platform providers, payment processors, checkout providers, shipping and logistics providers, email and marketing service providers, analytics providers, advertising platforms, fraud prevention providers, customer support tools, IT and hosting providers, professional advisers, and legal or regulatory authorities where required.
We share only the information reasonably necessary for these providers to perform their services or where required by law.
9. Selling or Sharing Personal Information
We do not sell your personal information in exchange for money.
Depending on your location, certain advertising, analytics, or tracking activities may be considered a sale, sharing, or targeted advertising under applicable privacy laws.
Where required by law, you may have the right to opt out of certain types of data sharing or targeted advertising.
To make a privacy request, contact us at:
Email: support@ravelletime.com
10. International Data Transfers
Because Ravelle Time sells internationally and uses third-party service providers, your personal information may be transferred to, stored, or processed in countries other than your country of residence.
Where required by applicable law, we use appropriate safeguards to help protect personal information transferred internationally.
11. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include keeping information to process orders, provide customer support, handle returns and warranty claims, meet legal and tax obligations, resolve disputes, prevent fraud, and maintain business records.
When personal information is no longer needed, we will delete, anonymise, or securely retain it as required by applicable law.
12. Data Security
We use reasonable administrative, technical, and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of online transmission or electronic storage is completely secure.
For that reason, we cannot guarantee absolute security, but we take reasonable steps to protect the information we collect.
13. Your Privacy Rights
Depending on your location, you may have rights over your personal information.
These rights may include the right to access the personal information we hold about you, correct inaccurate information, request deletion of your information, object to certain processing, restrict certain processing, withdraw consent, request data portability, opt out of marketing, or complain to a privacy regulator or data protection authority.
To exercise your privacy rights, contact us at:
Email: support@ravelletime.com
We may need to verify your identity before processing certain privacy requests.
14. Additional Privacy Rights by Location
Depending on your country, state, province, or region of residence, you may have additional privacy rights under applicable data protection and consumer privacy laws.
These rights may include the right to access, correct, delete, restrict, object to the processing of your personal information, request data portability, withdraw consent, opt out of certain data uses, or lodge a complaint with a privacy regulator or data protection authority.
Where applicable, Ravelle Time will comply with mandatory privacy rights and legal requirements that apply to your location.
To exercise your privacy rights, contact us at:
Email: support@ravelletime.com
We may need to verify your identity before processing certain privacy requests.
15. Children's Privacy
Our website is not intended for children.
We do not knowingly collect personal information from children.
If you believe that a child has provided personal information to us, please contact us at support@ravelletime.com so we can review and take appropriate action.
16. Third-Party Links
Our website may contain links to third-party websites, apps, payment providers, shipping providers, or external services.
We are not responsible for the privacy practices, content, terms, or policies of third-party websites or services.
We recommend reviewing the privacy policies of any third-party websites or services you visit.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, or operational practices.
The most recent version will be available on this page.
18. Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, please contact:
Email: support@ravelletime.com
Last Updated: June 2026